# Getting more help ### This Is Just the Beginning Congratulations! You've learned the essential features of Open WebUI that will get you started and productive right away. You now know how to: * Start conversations and select models * Ask questions and manage responses * Work with your documents using RAG * Organize your chats with folders and search * Customize your basic settings **But there's much more to Open WebUI than what we've covered here.** This quick start guide focuses on the fundamentals - what you need to know in your first days and weeks of use. As you become more comfortable, you may want to explore advanced features like: * Creating custom models with specific behaviors * Using tools and functions to extend the AI's capabilities * Working with web search integration * Setting up complex workflows with system prompts * Using Python functions and custom integrations * Image generation capabilities * Advanced document processing and knowledge management * Multi-model conversations * Collaboration features **When you're ready to learn more, the full documentation is available.** ### The Full Open WebUI Manual For comprehensive information about all of Open WebUI's features and capabilities, visit the official documentation: [**https://docs.openwebui.com**](https://docs.openwebui.com) The full manual includes: * Detailed explanations of every feature * Step-by-step tutorials for advanced tasks * Technical documentation for developers * Configuration guides for administrators * Community tips and best practices * Video tutorials and examples **When to use the full manual:** * You want to explore features beyond the basics * You need detailed technical information * You're trying to do something complex or specialized * You're curious about what else Open WebUI can do * You encounter an advanced setting or option you don't understand **Bookmark this resource** - it's your comprehensive reference for everything Open WebUI can do. ### GLBNXT Workspace Support For questions specific to your GLBNXT Workspace setup, your organization provides dedicated support. #### When to Contact GLBNXT Support **Contact your GLBNXT Workspace administrator or support team for:** * **Access issues** - can't log in, forgot password, account problems * **Setup questions** - how Open WebUI is configured in your organization * **Permission questions** - features you can't access or need enabled * **Technical problems** - errors, crashes, or things not working as expected * **Organization-specific policies** - what you can and cannot do * **Integration questions** - how Open WebUI connects with other GLBNXT tools * **Model availability** - which AI models are available to you * **Storage limits** - how many chats or documents you can have * **Collaboration features** - sharing with colleagues, team workspaces #### How to Get Support Your organization will have provided you with support contact information. This might be: * An internal help desk or IT support system * A dedicated GLBNXT support email address * A support portal or ticketing system * A Slack channel or Teams group for GLBNXT questions * Direct contact with your GLBNXT administrator **When contacting support, include:** * Your username or email * What you were trying to do * What happened instead * Any error messages you saw (take a screenshot if possible) * Which browser you're using ### Common Questions and Answers Here are answers to frequently asked questions from new users: #### Getting Started Questions **Q: I'm not sure what to ask the AI. Where do I start?** A: Start with real questions you have or tasks you need to do. Try: "Help me write an email to...", "Explain what \[term] means", "Summarize this document", or "Give me ideas for...". The AI works best when you have a genuine task in mind. **Q: How is this different from ChatGPT or other AI tools?** A: Open WebUI is similar to ChatGPT in how you interact with it, but it runs within your GLBNXT Workspace environment. Your data stays private within your organization, you have access to different models, and you can work with your organization's specific documents and resources. **Q: Can I use Open WebUI on my phone?** A: Yes! Open WebUI works in your mobile browser. The interface adapts to smaller screens, though some features are easier to use on a desktop or laptop. **Q: Is there a limit to how many questions I can ask?** A: This depends on your organization's policies. For most users, there are generous limits that won't affect normal daily use. Contact your administrator if you need to know specific limits. #### Using Open WebUI Questions **Q: The AI gave me incorrect information. What should I do?** A: AI models can make mistakes. Always verify important information from authoritative sources. You can also try regenerating the response, being more specific in your question, or trying a different model. For critical decisions, treat AI responses as a helpful starting point, not the final answer. **Q: Can I use Open WebUI for confidential or sensitive information?** A: Your conversations stay within your GLBNXT Workspace, but always follow your organization's data handling policies. If you're unsure whether something is appropriate to discuss with the AI, check with your supervisor or compliance team. **Q: How long are my chats saved?** A: Your chats are saved indefinitely unless you delete them or your organization has specific retention policies. Check with your administrator about your organization's data retention rules. **Q: Can my manager or IT team see my conversations?** A: This depends on your organization's policies. In most setups, your chats are private, but administrators may have access for security or compliance purposes. Ask your administrator about your organization's privacy policies. **Q: I accidentally deleted an important chat. Can I get it back?** A: Usually no - deleted chats are permanently removed. This is why archiving is safer than deleting. If this happens, contact your administrator immediately; in some cases, they may be able to recover recent deletions. #### Technical Questions **Q: Open WebUI is running slowly. What can I do?** A: Try these steps: 1. Refresh your browser page 2. Clear your browser cache 3. Close other browser tabs 4. Try a different browser 5. If still slow, contact GLBNXT support - there may be a system issue **Q: I got an error message. What does it mean?** A: Take a screenshot of the error and contact GLBNXT support. They can help diagnose the issue. Common causes include connection problems, system maintenance, or browser issues. **Q: Can I use Open WebUI offline?** A: No. Open WebUI requires an internet connection to access the AI models and your workspace data. **Q: Which browser works best?** A: Open WebUI works well in modern browsers like Chrome, Firefox, Safari, and Edge. Use an up-to-date version for the best experience. #### Document and Organization Questions **Q: What's the largest document I can upload?** A: File size limits vary by organization. Most users can upload documents up to 50-100 MB. For larger files, try splitting them into smaller parts or contact your administrator. **Q: Can I share a chat with a colleague?** A: Sharing capabilities depend on your organization's setup. Some organizations enable chat sharing, others don't. Check the documentation or ask your administrator about collaboration features. **Q: Why can't I see any documents when I use the # command?** A: The # command shows documents in your Workspace. If nothing appears, documents may not be set up yet. Either upload files directly to chats or ask your administrator about adding documents to the Workspace. **Q: Do I need to organize my chats, or can I just let them pile up?** A: You can work either way! Some users keep everything in one long list; others prefer folders and archiving. Do what feels natural. If your sidebar gets cluttered and hard to navigate, that's when organization becomes useful. ### Tips for Learning More #### Learn by Doing **The best way to learn Open WebUI is to use it for real work:** * Have actual conversations instead of test queries * Upload real documents you need to work with * Use it for tasks you do regularly * Experiment with different approaches **Every conversation teaches you something new** about how to ask better questions and use the features effectively. #### Explore Gradually **You don't need to learn everything at once:** * Start with basic chat (which you already know!) * Add document work when you need it * Explore folders when your chat list gets long * Try advanced features as you encounter needs for them **There's no rush.** Learn features as they become relevant to your work. #### Watch What Colleagues Do If other people in your organization use Open WebUI: * Ask them how they use it * Look at how they organize their workspace * Learn what models they prefer for different tasks * Share tips and discoveries **Community learning is powerful** - your colleagues may know tricks that aren't in any manual. #### Experiment Safely **Don't be afraid to try things:** * You can't break Open WebUI by clicking around * Chats can be deleted if you don't like them * Settings can be changed back * The worst that happens is a conversation doesn't work out - just start a new one **Experimentation is encouraged!** That's how you discover what works best for you. ### Quick Reference: Where to Find Help | What You Need | Where to Go | | ---------------------------------------- | ----------------------------- | | **Learn advanced Open WebUI features** | | | **Technical problems or access issues** | GLBNXT Workspace Support | | **Organization policies or permissions** | Your administrator or IT team | | **Forgot how to do something basic** | Review this quick start guide | | **Want to try something new** | Experiment in a test chat | | **Questions about what's possible** | Ask the AI itself! | ### Asking the AI for Help **Here's a helpful tip:** You can ask Open WebUI itself for help! **Try these questions:** * "What's the best way to organize many documents in Open WebUI?" * "How can I write better prompts to get more useful answers?" * "What should I do if you give me incorrect information?" * "Can you explain what RAG is and when I should use it?" **The AI can:** * Explain features you don't understand * Suggest workflows for specific tasks * Help you troubleshoot problems * Guide you through processes **This is often the fastest way to get help with basic questions.** ### Final Thoughts You now have everything you need to be productive with Open WebUI: ✓ You can start conversations and get useful answers\ ✓ You know how to work with documents\ ✓ You can organize and find your chats\ ✓ You've personalized your basic settings\ ✓ You know where to find more help **What's next?** 1. **Start using Open WebUI for real work** - the best learning happens through actual use 2. **Explore gradually** - try one new feature at a time as you need it 3. **Refer back to this guide** when you need a reminder 4. **Visit the full documentation** when you're ready for advanced features 5. **Contact support** whenever you need help **Remember:** Open WebUI is a tool to make your work easier and more efficient. Use it in whatever way serves you best. There's no "right" way to use it - only what works for your needs. **Welcome to Open WebUI, and happy chatting!** *** ### Additional Resources **Official Open WebUI Documentation**\ **GLBNXT Workspace Support**\ Contact your organization's administrator or support team for assistance specific to your setup. *** *This quick start guide covers the essential features for new users. For comprehensive documentation of all Open WebUI capabilities, please refer to the official documentation at docs.openwebui.com.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.glbnxt.com/workspace/guides/open-webui/getting-more-help.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.