Onboarding overview

Getting started on GLBNXT Platform is designed to be fast and low-friction. Because GLBNXT manages the infrastructure layer, there is no environment setup, no infrastructure provisioning, and no DevOps preparation required before your team can begin building. Your platform environment is ready from day one.

This section walks you through what to expect during onboarding, what GLBNXT prepares for you, and what your team needs to do to get up and running quickly.

What Happens Before You Log In

Once your organisation signs up for GLBNXT Platform, the GLBNXT team provisions your dedicated environment. This includes configuring your compute resources, deploying the core platform services, setting up your isolated network environment, applying your agreed security and access controls, and validating that all components are operational before handover.

You will receive access credentials, a link to your platform environment, and an onboarding summary that confirms which services and models are available in your deployment.

Your First 30 Days

Onboarding is structured around three phases that progressively move your team from access to productive development.

Phase 1: Access and Orientation (Days 1 to 7)

The first week is about getting your team oriented within the platform environment. Key activities during this phase include:

• Logging in and navigating the platform console

• Confirming user access and role assignments for your team

• Reviewing the services, models, and components available in your environment

• Connecting your identity provider if SSO integration is part of your configuration

• Completing a first walkthrough of the platform with your GLBNXT onboarding contact

By the end of the first week, every team member should be able to log in, understand what is available, and know where to find what they need.

Phase 2: First Build (Days 8 to 21)

The second phase focuses on getting your first AI application or workflow running in the platform. The goal is not a production deployment at this stage, but a working proof of concept that demonstrates the full stack end-to-end.

Key activities during this phase include:

• Connecting to a model endpoint and running your first inference request

• Setting up a vector database and indexing a test dataset

• Building a basic RAG pipeline or workflow using the tools available in your environment

• Reviewing observability outputs and audit logs generated by your activity

• Identifying any additional configuration or tooling your specific use case requires

GLBNXT provides solution templates and pre-built patterns to accelerate this phase. Your onboarding contact is available to support technical questions and environment-specific configuration during this period.

Phase 3: Production Readiness (Days 22 to 30)

The final phase prepares your team and your first solution for production. Key activities during this phase include:

• Reviewing access control and permission configuration for your deployment

• Confirming compliance requirements are met and audit logging is correctly configured

• Conducting a lightweight architecture review of your first solution with your GLBNXT contact

• Establishing your team's internal processes for ongoing development, deployment, and monitoring on the platform

Most teams are ready to deploy their first production workload by the end of the 30-day onboarding period.

What You Need to Prepare

GLBNXT handles the infrastructure, but there are a small number of things your team should have ready before or during onboarding:

• Team access list: the names, roles, and email addresses of team members who need platform access

• Identity provider details: if your organisation uses SSO, your identity provider configuration for SAML or OAuth integration

• Use case brief: a short description of the first solution you plan to build, so your onboarding contact can confirm the right components and models are available in your environment

• Compliance requirements: any specific regulatory, data handling, or audit requirements your organisation needs the platform to support from day one

Getting Support During Onboarding

Every GLBNXT Platform onboarding includes a dedicated onboarding contact who supports your team through the first 30 days. They are your first point of contact for environment questions, configuration guidance, and technical support during the onboarding period.

After onboarding, ongoing support is available through the GLBNXT support channels described in the Support and Escalation section of this documentation.