What happens to our data if we cancel our subscription?

If you cancel your GLBNXT subscription, your data belongs to you and you remain in control of what happens to it. Before your environment is decommissioned, you will have the opportunity to export your data in a structured format so that nothing is lost and your organisation retains everything it needs to transition smoothly.

Once the export period has passed and your environment is closed, your data is permanently and securely deleted from GLBNXT infrastructure. It is not retained, archived, or used in any form after your subscription ends. You will receive confirmation of deletion upon request, which can be used to satisfy your own internal data governance or compliance obligations.

The exact timeline for data export and deletion, as well as the formats available for export, will be outlined in your service agreement. If you have specific requirements around the offboarding process, such as certified deletion documentation or a supervised data handover, speak with your GLBNXT account team well in advance of any planned cancellation so that the process can be managed to your satisfaction.