What support is included in our subscription?

Every GLBNXT subscription includes access to support from the GLBNXT team. From the moment you start onboarding, you are not left to figure things out alone. Your organisation will have access to technical support to help with setup, configuration, and any issues that arise during day-to-day use.

Onboarding support is included as standard. GLBNXT is designed to be operational quickly, with Workspace deployments typically ready within five days including SSO integration and access configuration. The onboarding process is guided, ensuring your administrators and key users are set up and confident before your broader rollout begins.

Beyond the initial setup, ongoing support covers platform questions, technical issues, and guidance on getting the most out of your environment. For organisations on Platform or Ultimate plans, support extends to more complex technical requirements including infrastructure, integrations, and custom configurations.

For enterprises with specific support requirements, such as dedicated account management, prioritised response times, or hands-on assistance with use case development, these can be discussed as part of your plan. The GLBNXT team is committed to being a long-term partner in your AI journey, not just a software provider.

For a detailed breakdown of support levels by plan, visit glbnxt.com/pricing or speak directly with your account team.