User management

The User Management page gives administrators a central place to manage everyone who has access to the organization's portal. From here you can add new users, adjust roles, and handle account security.

User List

The main page displays all users in your organization in a table showing each user's name, email, role, account status, and an actions menu. A search bar lets you find users by username, email, first name, or last name.

The Add User button creates a new user account for your organization.

Each user's role can be changed directly from the table using a dropdown. Three roles are available:

• Administrator: Full access to all portal sections, including Platform Configuration. Administrators cannot change their own role. This is a safety mechanism to prevent accidentally losing access to Platform Configuration. To change an administrator's role, another administrator must make the change, or you can contact GLBNXT support.

• Moderator: Reserved for future use. This role will be used for content administration tasks such as managing system prompts. The platform is already prepared for this.

• User: Access to Applications and AI Platform sections only.

The actions menu provides shortcuts to view the user's profile, check their activity, deactivate their account, or temporarily lock it.

User Detail Page

Clicking a user row opens their detail page, which is organized into two tabs: Profile and Activity.

Profile Tab

The Profile tab contains four sections:

Profile Information shows the user's personal details, contact information, and account details. An Edit button allows modifications to the profile fields.

Access & Permissions lets you change the user's role and view their current account status. Below that, Account Management provides two actions:

• Lock Account: Temporarily suspends access as a security measure (e.g., suspicious activity or password issues). User data is preserved and the account can be unlocked at any time.

• Deactivate Account: Permanently suspends access while preserving data. Use this when a user leaves or no longer needs access. The account can be reactivated later or permanently deleted.

Security provides two password management options:

• Set Temporary Password: Generate a password that you share with the user. They will be required to change it on first login.

• Send Password Reset Email: Send the user a secure link to set their own new password.

Danger Zone contains the permanent deletion option. A user account must be deactivated before it can be deleted: the delete button remains disabled with a notice explaining this requirement. Deleting a user permanently removes all their data and cannot be undone.

Activity Tab

The Activity tab provides an important audit trail for each user account. It records all significant account events in a table with columns for time, action, actor, and outcome. Use this tab to trace what has happened to a user account, such as when the account was created, when their email was verified, password changes, role updates, and login activity. You can configure how many events to display and refresh the list to see the latest activity.

Identity Providers

The platform supports connecting multiple identity providers for user authentication. If your organization uses an external identity provider (such as Azure AD, or Google Workspace), contact GLBNXT to discuss integrating it with your portal setup.